LAST UPDATED – SEPTEMBER 2024
Intent
AllStar Wings & Ribs® (the “company”) is committed to protecting personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA). The Website Privacy Policy (the “policy”) outlines standards for the collection, use, and disclosure of personal information obtained through the AllStar Wings & Ribs® website.
Definitions
Personal information: Any information about an identifiable individual, as defined under PIPEDA, including but not limited to names, contact information, identification numbers, and any other data that can be used to identify an individual.
Legitimate Business Purposes: Reasons for collecting personal information that are necessary for conducting business, such as processing orders, managing reservations, and improving customer service.
Cookies: Small text files stored on a user’s device by the web browser, used to remember user preferences and improve website functionality.
Third-Party Payment Processors: External companies that handle payment transactions securely on behalf of AllStar Wings & Ribs® to protect customers’ financial information.
Express Consent: Clear and voluntary agreement from an individual to allow the collection, use, or disclosure of their personal information, provided at the time of data collection.
Access Request: A formal request made by an individual to obtain a copy of their personal information held by AllStar Wings & Ribs®.
Withdrawal of Consent: The process by which an individual revokes their permission for the company to collect, use, or disclose their personal information.
Sensitive Information: Personal information that requires additional protection due to its nature, such as payment information and health-related data.
Guidelines
In accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), AllStar Wings & Ribs® collects, uses, and discloses personal information for legitimate business purposes that a reasonable person would consider appropriate in the circumstances.
The Corporate Human Resources Department (HR) is responsible for the company’s privacy policies and practices. Any questions, concerns, or complaints regarding this policy can be addressed to them at [email protected].
This policy is updated regularly to reflect current business practices and changes to applicable federal, provincial, and municipal legislation.
Collection and Use
Personal information is only collected when it serves legitimate, reasonable business purposes. AllStar Wings & Ribs® collects the following personal information through its website:
- Personal Identification Information: Name, email address, phone number, mailing address.
- Payment Information: Credit/debit card details (processed securely via third-party payment processors).
- Reservation Information: Date, time, number of guests, special requests, and dietary preferences.
- Customer Feedback: Reviews, ratings, and comments submitted through the website.
- Account Information: Username and password for online accounts (if applicable).
- Technical Information: IP address and browser type, collected through cookies and tracking technologies.
This information is collected:
- Directly from users when they make reservations, place orders, or sign up for newsletters, loyalty and rewards; and
- Automatically through cookies and similar technologies when users interact with the website.
Personal information collected through the website is used for the following purposes:
- To process and manage reservations and orders;
- To communicate with customers about their bookings, promotions, or special events;
- To improve customer service and enhance the website experience through feedback and analytics;
- To send periodic communications, including newsletters and updates about promotions or new menu items (with an option to opt out); and
- To comply with legal obligations and enforce terms and conditions.
Personal information is used solely for the purpose it was collected. If it is used or disclosed for a reason other than which it was originally collected, the company obtains the express consent of the individual except where required by law.
Disclosure
AllStar Wings & Ribs® does not share personal information collected through the website with third parties.
The company’s website contains links to other sites. AllStar Wings & Ribs® is not responsible for the privacy practices of other organizations’ sites.
Consent
AllStar Wings & Ribs® obtains consent from individuals to collect, use, or disclose personal information where required by law. The way consent is obtained varies, depending on the circumstances and the type of personal information collected. The company makes all reasonable efforts to obtain express consent from individuals before collecting, using, or disclosing their personal information. Express consent is obtained by providing a clear explanation of the purpose for collecting the information at the time of collection, and obtaining consent through methods such as checkboxes on online forms, verbal agreements during phone calls, or written consent when customers place orders or make reservations.
Individuals have the right to withdraw their consent at any time by contacting usdirectly at [email protected] or by using the ‘unsubscribe’ link provided in our email communications. Upon request, we will provide information on how the withdrawal of consent may affect their access to certain services or features on our website. Individuals are informed of the implications of withdrawing their consent at the time of their request.
Exceptions
The company may collect, use, or disclose personal information without the individual’s consent in certain circumstances. These situations include when required by law or in response to a subpoena, in emergencies where the individual’s safety is at risk, to protect the rights and safety of the company or others, for the purpose of fraud prevention or detection, or when the information is publicly available.
Safeguarding Personal Information
AllStar Wings & Ribs® is responsible for the personal information within its possession and control, including information shared with a third party for processing. When information is shared with a third party, contracts are in place to ensure that information shared is adequately protected.
Personal information collected through the website is stored electronically. The company safeguards personal information from unauthorized access, disclosure, use, or modification and against theft or loss regardless of the format in which it is stored. Appropriate safeguards are put in place based on the sensitivity of the information.
Information is protected through physical, organizational, and technical measures. Access to personal information is restricted to employees and other agents of the company who require the information to perform their job duties, and to those otherwise authorized by law. The company’s computer network systems and databases are secured by complex passwords. The company ensures that employees who handle personal information are aware of and understand the importance of maintaining the confidentiality of such information.
Additional measures taken to protect personal information include regular security audits, implementing encryption technologies for sensitive data, and maintaining up-to-date anti-virus and anti-malware software. We also have protocols in place for securely disposing of personal information when it is no longer needed.
The company retains personal information only for the duration it is needed. Once personal information is no longer required, it is destroyed promptly, safely, and securely. Where law requires that personal information be kept for a specified amount of time, the company complies with the applicable legislation.
Access to and Amending Personal Information
AllStar Wings & Ribs® grants an individual access to their personal information held by the company upon request. Written requests may be submitted via email to [email protected]. A fee may be changed for access to this information. The company responds to all requests for access within 48 hours. If the company denies an individual’s request for access to their personal information, a written notice stating the reason for the refusal will be provided.
If an individual finds errors in their personal information, they may submit a written request to have the company make any necessary corrections. The company updates any incorrect information as required and ensures the information is also updated by applicable third parties.
Terms and Conditions
1. Acceptance of Terms: By accessing or using this website (the “Site”), you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use the Site.
2. User Responsibilities: You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to:
- Provide accurate, current, and complete information when creating an account or using the Site.
- Notify us immediately of any unauthorized use of your account or any other breach of security.
3. Intellectual Property: All content on the Site, including text, graphics, logos, and software, is the property of AllStar Wings & Ribs® or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without express written permission.
4. Limitation of Liability: To the fullest extent permitted by law, AllStar Wings & Ribs® shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of or inability to use the Site, even if we have been advised of the possibility of such damages.
5. Indemnification: You agree to indemnify, defend, and hold harmless AllStar Wings & Ribs®, its affiliates, and their respective officers, directors, employees, and agents from any claims, losses, liabilities, damages, costs, or expenses (including reasonable attorneys’ fees) arising out of your use of the Site or violation of these Terms.
6. Modifications: We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the Site. Your continued use of the Site following the posting of changes constitutes your acceptance of such changes.
7. Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of Ontario, Canada. Any disputes arising from or related to these terms shall be resolved in the courts of Ontario, Canada.
8. Contact Information: For questions or concerns regarding these Terms and Conditions, please contact us at [email protected].
Policy Changes
AllStar Wings & Ribs® reserves the right to change this Privacy Policy at any time. If we change this Privacy Statement, we will post any changes on this page of our website with a summary of the most recent changes at the top of the page. It is advised to review this page regularly for any changes and to ensure you are aware of our current Privacy Policy. Your use of our website(s) or disclosure of personal information to us following these changes means that you accept the terms of the revised Privacy Policy.
Contact Us
To contact us with any questions or comments, or to review, correct, update or delete your personal information, you can contact us at the following address(es):
AllStar Wings & Ribs®
c/o Human Resources Manager
1-3130 Rutherford Rd.
Vaughan, Ontario, Canada L4K 0B1
By telephone at the following number: 1-289-304-8814
By email at the following address: [email protected] (Policy) By email at the following address: [email protected] (Personal Information)